Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may disclose it, and the choices available to you. It applies to all users of our website and services under the Jasino Casino brand.

Information We Collect

We collect information that is necessary to create and manage your account, provide our services, meet legal requirements, and improve your experience.

Account and identity information: name, date of birth, email address, username, password, and other details you provide when you register.
Verification information: identity documents and proof of address when identity verification (KYC) is required for compliance and account security.
Activity and usage data: account activity, games played, support interactions, and preferences you set within your account.
Technical and device data: IP address, browser type, device identifiers, operating system, and log data collected automatically when you use our site.
Communications data: messages and correspondence between you and our support team, including emails.
Marketing and preferences: opt-in choices and responses to promotions or surveys when you choose to provide them.

How We Use Your Information

We use your information to operate and improve our services, to comply with legal obligations, and to keep our community and systems safe.

Provide, operate, and maintain your account and the services you access.
Verify your identity and comply with legal and regulatory requirements.
Respond to your inquiries and provide customer support.
Detect, prevent, and investigate fraud, abuse, and other unlawful activity.
Personalize and improve your experience, including remembering preferences and content relevant to you.
Send you administrative messages and, where permitted, marketing communications you have consented to receive.
Analyze usage to help us improve our website, products, and services.

Legal Bases for Processing (for EEA/UK users)

Where applicable under data protection laws such as the GDPR, we rely on one or more of the following legal bases:

Contract: to perform our agreement with you and to provide the services you request.
Legal obligation: to comply with laws and regulatory requirements, including identity verification obligations.
Consent: where you have given clear consent for specific processing activities, such as receiving marketing communications.
Legitimate interests: for activities such as fraud prevention, security, platform improvement, and enforcing our terms, provided these interests do not override your rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work, to understand how it is used, and to improve your experience.

Essential cookies are required for core site functions and cannot be disabled without affecting the service.
Analytical cookies help us understand how the site is used so we can improve performance.
Where required by law, we will ask for your consent to use non-essential cookies and tracking technologies.

Sharing and Disclosure of Information

We do not sell your personal information. We may share personal information in limited circumstances:

Service providers: third parties who perform services on our behalf, such as hosting, analytics, and technical support. They process data only under our instructions.
Legal and regulatory authorities: when required by law, to respond to legal process, or to comply with regulatory obligations.
Safety and fraud prevention: where disclosure is necessary to protect users, enforce our terms, or prevent unlawful activity.
Business transfers: in the event of a merger, sale, acquisition, or other corporate transaction where personal data may be transferred as an asset.

International Transfers

Your information may be processed in countries other than your country of residence. When we transfer your data internationally, we take steps to ensure it is treated securely and in accordance with this policy, for example by using contractual safeguards where required.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable law.

Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. While we work to safeguard your data, no system can be completely secure, and we encourage you to protect your account credentials and to notify us of any suspicious activity.

Your Rights

Depending on where you live, you may have rights over your personal information. These may include:

Access: request a copy of the personal data we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Deletion: request deletion of your personal data where we are not required to retain it by law.
Restriction: ask us to limit how we use your data in certain circumstances.
Objection: object to certain processing, including processing based on legitimate interests.
Portability: request a copy of your personal data in a commonly used, machine-readable format.
Withdraw consent: withdraw any consent you have given to processing at any time, without affecting processing prior to withdrawal.

To exercise these rights, contact us. We may ask for information to verify your identity before responding to requests. If you are in the European Economic Area or the UK and believe we have not addressed your request properly, you also have the right to lodge a complaint with a supervisory authority.

Automated Decision-Making

We may use automated processes to support account security and to detect fraud. If automated decisions produce legal effects or significantly affect you, we will provide information about the logic involved and options to obtain human review where required by law.

Children's Privacy

Our services are not intended for children. If we become aware that we have collected personal data from someone under the applicable minimum age, we will take steps to delete that information unless retention is required by law.

Responsible Use and Responsible Gambling

We take responsible service seriously. We may collect information relevant to understanding and supporting responsible use of our services and to comply with applicable legal and regulatory obligations. If you have concerns about your or someone else’s use of our services, contact support for assistance and information about available tools.

Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be communicated through our website or by other appropriate means. The updated policy will include the date it was last revised.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us by email.